We are looking for a proactive and customer-focused professional to manage customer enquiries, build relationships, generate showroom visits, and support the sales process from enquiry to order completion. The ideal candidate should have excellent communication skills, enjoy interacting with customers, and be comfortable working in a fast-paced showroom environment.

Key Responsibilities

- Make outbound calls to prospective and existing customers to introduce PROVO's products and invite them to visit the showroom.
- Follow up on enquiries received through phone, WhatsApp, social media, website, and other marketing channels.
- Maintain regular communication with customers and nurture leads until they visit the showroom or complete a purchase.
- Welcome and assist walk-in customers by understanding their requirements and recommending suitable products.
- Explain the features and benefits of plywood, veneers, laminates, decorative panels, modular kitchens, doors, and related interior solutions.
- Prepare quotations and assist customers throughout the buying process.
- Maintain accurate customer information, enquiry details, and follow-up records in the CRM system.
- Coordinate with architects, interior designers, contractors, builders, and homeowners to support their project requirements.
- Coordinate with the operations team for order processing, deliveries, and customer updates.
- Address customer queries and provide prompt after-sales support to ensure a positive customer experience.




- Build long-term relationships with customers to encourage repeat business and referrals.
- Meet daily and monthly targets for customer calls, showroom visits, lead conversions, and sales.

Qualifications

- Graduate in any discipline (preferred).
- Freshers with excellent communication skills are encouraged to apply.
- Prior experience in customer service, telecalling, CRM, retail sales, or inside sales will be an advantage.

Preferred Industry Experience

Experience in any of the following industries will be preferred:

- Plywood & Veneers
- Building Materials
- Laminates & Decorative Surfaces
- Furniture
- Interior Design
- Home Décor
- Modular Kitchens
- Tiles & Sanitaryware

Skills Required

- Excellent communication skills in Bengali, Hindi, and English.
- Strong interpersonal and persuasion skills.
- Customer-oriented approach with a positive attitude.
- Good follow-up and relationship management abilities.
- Basic knowledge of MS Office and CRM software.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively in a team.

What We Offer

- Market-competitive salary with performance-based incentives.
- Professional growth and learning opportunities.
- Supportive and collaborative work environment.
- Opportunity to work with one of Kolkata's premium interior solutions brands.

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (India)
🏢 PROVO
📍 India