We are looking for a motivated and result-oriented Debt Collection Agent to recover outstanding payments from customers while maintaining a professional and respectful approach. The ideal candidate should have excellent communication, negotiation, and follow-up skills to achieve collection targets.
Key Responsibilities
- Contact customers via phone to collect overdue payments.
- Follow up with customers regarding pending dues and payment commitments.
- Negotiate repayment plans within company guidelines.
- Maintain accurate records of customer interactions and payment updates.
- Resolve customer queries related to outstanding balances.
- Meet daily, weekly, and monthly collection targets.
- Escalate unresolved or high-risk cases to the Team Leader.
- Ensure compliance with company policies and applicable collection regulations.
- Coordinate with internal teams for account updates and issue resolution.
Required Skills
- Excellent communication and negotiation skills.
- Robust convincing and objection-handling abilities.
- Basic computer knowledge and MS Excel proficiency.
- Ability to work under pressure and achieve targets.
- Good listening and problem-solving skills.
- Professional and customer-focused attitude.
Qualifications
- Minimum: 12th Pass / Graduate (Preferred).
- Freshers and experienced candidates are welcome to apply.
- Experience in Collections, Recovery, BPO, Telecalling, or Customer Service is an added advantage.
Preferred Experience
- 0–3 years of experience in Debt Collection, Recovery, or Telecalling.
Working Hours
As per company standards and candidate experience.