- System Monitoring & Operation: Start and monitor batch jobs, input commands, adjust settings, and ensure systems follow production schedules.
- Troubleshooting: Diagnose and resolve hardware/software malfunctions, error messages, and connectivity issues.
- Maintenance: Perform routine preventative maintenance, install updates, clean equipment, and manage supply inventory.
- Data Management: Execute data processing, perform backups to prevent data loss, and generate reports.
- User Support: Respond to user inquiries, provide technical guidance, and resolve problems for internal and external customers.
- Documentation & Reporting: Maintain logs, update procedures, and record system performance.
- Security: Ensure the confidentiality and security of company information.
Typical Environment
- Server rooms or data centers.
- Working with various hardware (servers, printers, peripherals) and software.
- Often involves shift work or being on call.
Required Skills & Qualities
- Strong understanding of computer systems, hardware, and software.
- Problem-solving and analytical skills.
- Ability to work quickly under pressure.
- Attention to detail and ability to follow procedures.
- Good communication skills for user interaction.