- Responsible for developing Services (Institutional Sales) customer segment in assigned geography.
- Responsible to visit customers as per daily journey plan in order to build and maintain relationship with customer, influence their buying behavior and grow their spending while ensuring focus is maintained on high margin products.
- New customer on-boarding in Services (Institutional Sales) segment to achieve target of number of customers and value.
- Responsible for developing sale of focused products/categories for CPWI in Services (Institutional Sales) customer segment.
- Gather and understand market information from customers/ competition and share same with related stake holders in CPWI.
- Be the champion of customer information; work closely with the customer to understand their business and direction to be able to identify CPWI’s business prospect with the changing customer’s needs.
- Work closely with Reception/Customer service team to ensure customer data accuracy upon membership application; ensure that data adjustment is done according to procedure with respective approvals from related parties.
- Recover customer satisfaction from dissatisfied customers by professionally handling complaint as per procedure and guideline provided.
- Ensure daily reports are submitted as per process. Keeps up to date with the MIS and analyses necessary reports to adopt the sales strategy in assigned zone as per business plan.
- Ensure adherence to Company SOPs and highlight if any gaps are observed in implementation.
- Perform any other duties as may be assigned by the respective line manager.