Location, Department Unit and Reporting

Location: Noida

Department: KONNECT

Reporting To: Deputy Manager

Basic Functions/ Job Responsibility

- Responsible for a variety of administrative and coordination tasks that contribute to the overall success of our events.
- Support our current and future clients/sponsors via email, chat, and phone.
- Maintain accurate and up-to-date customer records, including contact information, communication history, and relevant details.
- Collaborate with various teams, including Content, Social Media, Community, Website, Finance, Admin and Legal, to ensure a cohesive approach to customer success.
- Handle administrative duties such as scheduling meetings, preparing ppt/excel reports, and managing documentation.
- Effectively engaging with the client to close post event activities like video interview, blogs, vlog, LinkedIn Live, webinars well in time.




- Building a solid rapport with the client to get the payment on time.
- Travel for the events/conferences, whenever necessary.

Knowledge, Skills, Qualifications, Experience

- Bachelor’s degree or Equivalent.
- Minimum of 5 years’ experience of managing the customer success experience.
- Candidate should be fluent in spoken and written English skills.
- Excellent telephone etiquettes and willingness to engage with customers and clients in person, by phone or digitally.
- Driven and hardworking.
- Strong work ethics with a positive and results oriented attitude.
- Should have hands on working experience of MS Office (ppt, excel, doc) & Outlook.

📌 Customer Success Associate (Third Party Payroll) (Noida)
🏢 Nasscom
📍 Noida