Full Time

Hyderabad, Telangana

JOB DESCRIPTION — Senior Customer Success Specialist (Senior Level)

Location: Hyderabad (In office)

Experience: 2-3 years

Education: B.Tech / B.E. in Electrical & Electronics Engineering (60% & above)

About Rugged Monitoring

Rugged Monitoring is a global digital transformation company focused on electrical asset health monitoring and digitizing customer workflows .

Our products combine sensors, hardware, and advanced software to help utilities and industries improve reliability and operational efficiency.

The Customer Success Team ensures customers get full value from their deployment and expand usage across their network.
Role Summary

We are looking for a highly driven, detail-oriented Customer Success Engineer who can support customers throughout their journey — from pre-sales demos to post-purchase configuration, go-live support, and long-term adoption.

This is a technical customer success role , not a field service job.

Selected candidates will undergo an 8–10 week intensive onboarding program and will graduate from our internal Systems Testing team before joining full CS responsibilities.
Key Responsibilities

Pre-Sales

Deliver technical product demos

Support Sales with solution fitment and customer queries

Post-Purchase Configuration

Configure customer-specific assets, parameters, and dashboards

Support integration with customer IT/network environments

Coordinate testing with internal teams

Go-Live & Support

Provide L1/L2 technical support (software + sensors)

Analyze logs, troubleshoot issues, manage escalations

Prepare customer documentation and SOPs

Customer Success & Adoption





Conduct training sessions

Drive product adoption and ensure customers realize full value

Identify expansion opportunities in customer networks

What We’re Looking For

Core Traits

Excellent spoken and written communication

Very methodical, detail-oriented, and self-driven

Strong ownership mindset — “do what it takes” attitude

Positive collaboration skills and the ability to push back respectfully

Basic understanding of programming logic (not full coding)

Technical Skills (Valuable to Have / Trainable)

Python, Bash basics

PostgreSQL, PgAdmin

Linux & Windows environments

Networking fundamentals (firewalls, ports, IPs)

SCADA fundamentals

Understanding of electrical assets: Transformers, GIS, Switchgear, sensors

Ability to read SLDs (Single Line Diagrams)

MS Office, documentation, and reporting skills

Soft Skills

Customer-first mindset

Strong problem-solving

Analytical and structured thinking

Ability to explain technical topics to non-technical users

Willingness to travel when required

Why Join Us?

Work on cutting-edge digital transformation technologies

8–10 weeks structured onboarding & training

High-growth environment with clear role progression

Opportunity to make a direct impact on global utility and industrial operations

Apply if you want to become world-class in:
Customer success

Advanced technical support

Electrical asset monitoring

AI-assisted workflows and modern CS practices

Job Features

Job Category

Customer Success Engineer, Data Engineer

Experience

2-3 years

Education

B.Tech / B.E. in Electrical & Electronics Engineering (60% & above)

📌 Senior Customer Success Specialist (Senior Level) (India)
🏢 RUGGED MONITORING
📍 India