Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Positive to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.




- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with vendors and internal stakeholders to facilitate effective problem resolution.
- Lead efforts to document and improve operational procedures and knowledge base resources.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Cloud Infrastructure.
- Strong understanding of cloud architecture and deployment models.
- Experience with incident management and problem resolution in cloud environments.
- Ability to design and implement change management processes within cloud systems.
- Familiarity with monitoring tools and performance optimization techniques for cloud platforms.
- Skilled in collaborating with cross-functional teams to ensure operational stability.

Additional Information:

- The candidate should have minimum 7 years of experience in Cloud Infrastructure.

- This position is based at our BDC7A - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer (India)
🏢 Accenture
📍 India