About Romford Holidays
Romford Holidays is a UK-founded travel brand growing its India operations, designing and selling European and international tour packages directly to travellers. Our promise: Every Journey Tells a Story.
About the Role
The Operations Manager makes sure every sold tour is delivered smoothly, end to end. You will run day-to-day operations — coordinating suppliers and DMCs, executing tour files, managing bookings, and ensuring every traveller's trip runs without problems. You will work closely with, and learn from, our General Manager.
Key Responsibilities
- Execute tour files once a sale is confirmed — bookings, itineraries, and confirmations.
- Coordinate with DMCs, suppliers, hotels, and transport partners.
- Track vendor payments and deadlines.
- Find and implement b2b deals.
- Find new opportunities.
- Maintain quality control across every booking and trip.
- Handle customer complaints and resolve issues quickly.
- Build and maintain operational SOPs and process documentation.
- Supervise the Operations Executive.
- Document your key processes so company knowledge is retained and systemised.
- Report directly to the General Manager.
Note: This role is focused purely on operations. It does not include HR or payroll duties.
Requirements
- Minimum 3 years' experience in operations (travel industry experience strongly preferred).
- Strong coordination, follow-up, and problem-solving skills.
- Comfortable working with suppliers, vendors, and booking systems.
- Good communication and attention to detail.
- Fluency in English and Malayalam.
- Graduate preferred.
What We Offer
- Salary: ₹20,000–₹25,000/month
- Mentorship from an experienced travel-industry General Manager.
- Incentives