- Effective Handling of Calls.
- Serves customers by providing relevant information.
- Resolving internal service problems and escalating, if needed.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Responding to customer reviews.
- Developing and documenting knowledge into helpful content.
Seconday role
- Assisting other officers for solving queries in case of excess queries.
- Adhering to organizational process & policies.
- Providing feedback on enhancement of systems and overall organization on time to time basis.
Job Overview (4148)
Experience
24 Month(s).
City
Surat.
Qualification
MBA/PGDM
Area of Expertise
Sound understanding skill
Prefer Gender
Any
Function
OPERATIONS
Audio / Video Profile
NA
📌 CUSTOMER CARE - QUERY RECEIVER (Surat)
🏢 NJ India Invest
📍 Surat
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