Skill required: Social - Service Desk Non-Voice Support
Designation: Customer Contact Comms New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/resolving customers' queries, handling escalations and complaints of dissatisfied customers, and giving the best resolutions. You will also be responsible for closing the fault and complaints within SLAs. For a job profile, "Social" refers to managing and enhancing a company's presence on social media platforms. This includes creating content, engaging with followers, and analyzing social media performance.



The goal is to build brand awareness and foster community engagement. Effective social media management helps attract and retain customers. It is essential for maintaining a positive and active online presence. Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

- Good communication skills
- Basic analytical skills
- Flexible with rotational shifts
- Basic knowledge of recent age social media platforms

Roles and Responsibilities:

- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- In this role, you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.

Locations

Job No. AIOC-S01658859 | Hyderabad

📌 Customer Contact Comms New Associate-Messaging (Secunderabad)
🏢 Accenture
📍 Secunderabad