Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills:
AWS Glue, Amazon Web Services (AWS)
Good to have skills:
NA
Minimum experience required:
Minimum 3 year(s) of experience is required
Educational Qualification:
15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
- Support junior team members by sharing knowledge and providing guidance on troubleshooting techniques.
- Participate in the development and refinement of operational procedures to improve efficiency and reliability.
- Engage in continuous learning to stay updated with evolving technologies and industry best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS Glue, Amazon Web Services (AWS).
- Strong understanding of cloud-based data integration and ETL processes.
- Experience with automation and orchestration of workflows within cloud environments.
- Ability to analyze and troubleshoot complex system issues involving multiple components.
- Familiarity with scripting languages and tools to support data processing and system maintenance.
- Knowledge of security best practices and compliance requirements in cloud operations.
Additional Information:
- The candidate should have minimum 3 years of experience in AWS Glue.
- This position is based at our PDC2C - SEZ location.
- A 15 years full time education is required.
Locations:
Job No. ATCI-5684111-S2060781 | Pune | Required Skill: AWS Glue, Amazon Web Services (AWS)
📌 Technology Support Engineer (Pune)
🏢 Accenture
📍 Pune
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