301038 Associate Support Engineer IC1

Location: BENGALURU, KARNATAKA, India

Job Identification: 341577
Job Category: Services and Support
Posting Date: 07/30/2026, 11:52 PM
Role: Individual Contributor
Job Type: Regular Employee
Does this position require a security clearance? No
Years: 0 to 2+ years
Applicants: Less than 10 applicants
Additional Info: Visa / work permit sponsorship is not available for this position
Languages: Applicants are required to read, write, and speak the following languages: English

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management.



You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow-up for more complex matters.

Qualifications

Career Level: IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-(phone hidden) in the United States.

Oracle is an Equal Employment Prospect Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Apply Now

Request a referral from an Oracle employee.

Similar Jobs

See More Jobs

Locations: BENGALURU, KARNATAKA, India

📌 301038 Associate support Engineer (Bengaluru)
🏢 Oracle
📍 Bengaluru