Job Summary

We are looking for a well-groomed, courteous, and customer-focused Guest Relations Executive to join our luxury resort sales and front office team. The ideal candidate will be the first point of contact for guests and play a key role in delivering a warm, professional, and memorable guest experience.

Key Responsibilities

- Greet guests warmly on arrival and assist with check-in and check-out procedures
- Handle guest inquiries, reservations, and requests efficiently and professionally
- Handle the sales calls - enquiries for stay, day out packages, evening retreats, events etc.
- Handle the sales follow-up calls for the received enquiries.
- Manage phone calls, emails, and walk-in enquiries
- Coordinate with housekeeping, food & beverage, and other departments to ensure smooth guest service
- Maintain accurate guest records and billing information
- Handle cash/card payments and prepare basic reports
- Resolve guest concerns politely and escalate when required
- Maintain front desk cleanliness and uphold luxury brand standards
- Follow resort policies, safety standards, and SOPs at all times
- Coordinate with different departments to ensure smooth running of events

Required Skills & Qualifications





- Excellent communication skills in English (additional languages are an advantage)
- Telesales experience (preferred)
- GRE experience in hospitality (preferred)
- Pleasant personality with professional grooming standards
- Strong customer service and interpersonal skills
- Basic computer knowledge (MS Office, PMS software is a plus)
- Ability to work in shifts, including weekends and holidays
- Calm, organized, and able to multitask under pressure

Education

Minimum: Graduate / Diploma in Hotel Management or relevant field (preferred)

Experience

Atleast 3 years in a hotel, resort, or luxury hospitality environment

What We Offer

Competitive salary

Meals during work hours

Qualified work environment

Career growth opportunities in luxury hospitality

How to Apply

Interested candidates may apply through Indeed or contact:

+91-XXXXXXXXXX

[email protected]

Job Type: Full-time

Work Location: In person

Expected Start Date: Immediately

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

- GRE: 1 year (Required)

Work Location: In person

📌 GRE and Sales Executive - Luxury Resort (Kerala)
🏢 Vihara by CMK
📍 Kerala