We are seeking an experienced and dynamic Senior Client Relationship Executive to join our immigration consultancy team. The ideal candidate should have 3–4 years of experience in client relationship management, preferably in immigration, visa processing, or consultancy services. The role demands strong communication skills, attention to detail, and the ability to manage client expectations while guiding them through complex immigration processes.
Key Responsibilities
Handle client issues related to:
Delays in processing
Documentation concerns
Eligibility misunderstandings
Refund and service-related concerns
Communication gaps
Post-sales support complaints
Maintain an issue log and complaint tracker for all client concerns
Record escalations, actions taken, and resolutions accurately
Prepare weekly reports on client issues and performance
Manage dissatisfied clients professionally and ensure effective resolution
Work towards reducing cancellations and refund requests
Build and maintain long-term client relationships and trust
Coordinate with sales, documentation, and processing teams for smooth operations
Escalate critical issues to management when required
Follow up consistently until complete closure of issues
Respond to client queries via calls, email, and WhatsApp
Handle escalations calmly and professionally
Provide accurate updates on application progress
Preferred Candidate Profile
3–4 years of experience in client relationship or customer handling roles
Experience in immigration consultancy is an added advantage