- Hardware Lifecycle Management: Provide end-to-end oversight of the laptop ecosystem, including

procurement, OS imaging (configuration), and deployment for both new hires and existing staff.

- Support & Maintenance: Serve as the primary point of contact for hardware diagnostics, component

upgrades, and peripheral troubleshooting. Coordinate repairs and lifecycle maintenance to minimize

employee downtime.

- Inventory Control: Maintain a rigorous log of all company assets, including serial numbers, warranty

status, and software assignments.

- Server Maintenance: Manage in office or cloud servers, ensuring regular backups, security patches,

and 99.9% uptime.

- Connectivity: Monitor and optimize office Wi-Fi, LAN, and Firewall settings to ensure high-speed,

secure internet access.

- Data Security: Maintain a secure computing setting by managing antivirus software and

enforcing data encryption standards in alignment with data protection policies and client requirements.

- Telephony: Manage the office EPABX system, telephone extensions, and VOIP configurations.
- AV/VC Management: Set up,



troubleshoot, and maintain audio-visual equipment for conference

rooms and company events like townhall.

- SaaS Management: Oversee the administration and licensing lifecycle for enterprise platforms,

including M365, Zoho, SAP B1, Google Workspace, and various CRM tools and internal portals.

- Identity Management: Administer user lifecycles (onboarding/offboarding). Manage backups and

permissions for Exchange, OneDrive, and SharePoint, including the oversight of security credentials

and folder-level access.

Requirements

-
A minimum of 6- 8 years of experience in IT Support or Infrastructure Management.
- Expert knowledge of Windows/Mac OS, laptop hardware, and server architecture.
- CCNA (Networking) or Microsoft Certified Solutions Associate (MCSA) is a plus.
- AZ-104 Azure Administrator Associate certification is a plus
- A proactive attitude toward fixing technical glitches before they impact business.

📌 IT Infra Manager (India)
🏢 Messe Muenchen India
📍 India