**OPERATIONS MANAGER**

**Petals Child Development Centre, Aluva**

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**ABOUT PETALS**

Petals Child Development Centre is a paediatric therapy clinic in Aluva offering speech therapy, occupational therapy, behaviour therapy, and special education services. We're a mission-driven clinic supporting children's development and empowering families. We're planning multi-location expansion and need operational systems that run independently of founders.

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**THE ROLE**

We're hiring an Operations Manager to own day-to-day clinic operations. This is **not an administrative role**—you'll be accountable for occupancy, revenue, client satisfaction, staff performance, and business metrics.

You'll free our leadership to focus on growth and expansion while ensuring Aluva runs flawlessly without founder input.

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**WHAT YOU'LL DO**

**Daily Operations (30%)**

- Open/close clinic with safety and hygiene checklists

- Manage therapy schedules, room allocation, and equipment

- Handle maintenance and supply inventory

- Ensure clinic standards are met daily

**Client Management (25%)**

- Process onboarding (intake, consent, assessments)

- Track attendance and send appointment reminders

- Handle client queries and complaints

- Maintain client confidentiality and data security

**Billing & Revenue (15%)**

- Generate invoices in Petals OS after each session

- Track payments and follow up on overdue accounts

- Reconcile daily cash and prepare weekly revenue summaries

- Process refunds and adjustments (with approval for large amounts)

**Staff & Scheduling (15%)**

- Create weekly/monthly therapy schedules

- Track attendance, leave, and payroll records

- Coordinate with therapists on session planning

- Flag performance issues early

**Systems & Reporting (10%)**

- Daily data entry in Petals OS (attendance, invoices, payments)

- Weekly dashboard reports to leadership (Friday 5 PM)

- Track occupancy, revenue, leads, and client metrics

- Monthly review meeting with leadership team

**Quality & Compliance (5%)**

- Monitor hygiene, safety, and infection control

- Collect client feedback and resolve complaints





- Escalate clinical concerns to Clinical Head

- Maintain policy compliance

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**DECISION AUTHORITY**

**You decide:**

- Leave approvals (within policy)

- Session rescheduling

- Client queries

- Routine supplies (<₹2,000)

- Minor billing adjustments (<₹500)

**You escalate to Rizwan (Business Operator):**

- Pricing changes, discounts, new services

- Equipment purchases (>₹2,000)

- Staff hiring/performance issues

- Marketing experiments

**You escalate to Nilufer (Clinical Head):**

- Changes to therapy protocols

- Client assessment concerns

- Staff clinical performance

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**REQUIRED QUALIFICATIONS**

**Education:**

- Bachelor/ Master's degree in Business, Hospital Administration, Healthcare Management, or equivalent

- (Strong operational experience may substitute for degree)

**Experience:**

- 2-4 years in clinic/healthcare operations, education centre management, or small business operations

- Proven track record managing daily operations, staff, and finances

- Clinic management system experience is a plus

**Technical Skills:**

- Proficiency in Google Workspace (Docs, Sheets, Drive, Calendar)

- Comfortable learning new software (Petals OS clinic management system)

- Basic Excel and data entry skills

- Fluent in Malayalam and English (written and verbal)

**Soft Skills:**

- Strong organizational and multitasking abilities

- Excellent communication (clients, staff, leadership)

- Problem-solving mindset and independent thinking

- Customer-centric and empathetic approach

- Reliable, detail-oriented, and accountable

- Willingness to learn healthcare/therapy concepts (not required to be a therapist)

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**WHAT SUCCESS LOOKS LIKE**

You'll be measured on:

- **Occupancy:** 70%+ average





- **Revenue:** 90% invoiced and paid on time

- **Attendance:** 85%+ sessions completed

- **Data accuracy:** 100% error-free records

- **Client satisfaction:** 4.5+/5 rating

- **Reports:** Submitted on time, every week

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**COMPENSATION & BENEFITS**

- **Salary:** ₹20,000 - ₹35,000/month (based on experience)

- **Attendance bonus:** Up to ₹1,000/month for 100% attendance

- **Performance incentive:** Up to ₹3,000/quarter based on KPI achievement

- **Leave:** 12 casual days

- **Flexibility:** Flexible schedule within operational needs

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**WORKING CONDITIONS**

- **Hours:** Monday-Saturday, 9 AM - 6 PM (1-hour lunch break)

- **Location:** On-site at Petals clinic, Aluva (may include travel to new units if we expand)

- **Environment:** Fast-paced clinic with constant client interaction; exposure to children with developmental differences; small, collaborative team

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**WHO WE'RE LOOKING FOR**

- Takes ownership without waiting for permission (within boundaries)

- Detail-oriented and zero-tolerance for errors

- Communicates proactively with clients, staff, and leadership

- Solves problems independently before escalating

- Flexible and adapts to priorities

- Understands our mission: supporting children's development

- Works collaboratively with therapists (not commanding)

- Committed to continuous learning

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**ONBOARDING**

First 90 days:

- Shadow current operations and understand all processes

- Get trained on Petals OS and clinic systems

- Build relationships with therapists

- Document processes and create operational checklists

- Gradual transition to full ownership with Rizwan's support

Ongoing: Weekly 1:1s (first 3 months), monthly performance reviews, access to documentation.

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**TO APPLY**

Send your resume and a cover letter explaining why you're interested in clinic operations and how your experience fits this role.

Contact: Rizwan | Petals Child Development Centre, Aluva

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Operation manager (Aluva)
🏢 Petals Child Developement Centre
📍 Aluva