JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Senior Platform Lead
JLLT Automation CoE
About the Role
Own the platform lifecycle — Onboarding, Delivery & Lifecycle Management, and Run the Business (RTB) — for a portfolio of Tier 2/3 Configurable Products platforms (Everbridge, IBM Blueworks, Scan2CAD, WoodWing, RecoSoft, Epiplex, Efficient Elements), acting as accountable owner and single point of coordination between BE&T;, vendors and JLLT CoEs.
Key Responsibilities
Own Platform Onboarding — RFI/RFP, evaluation, VRAQ/security assessment, business case, POC setup.
Coordinate Platform Setup — CDR review, OKTA/SSO, CMDB, Datadog, ITSM & tollgate configuration.
Lead Delivery & Lifecycle Management — feature evaluation, regression testing, release/code promotion.
Own Run the Business (RTB) — incident/problem mgmt (P1–P3), MIM bridge calls, BAU continuity.
Facilitate workshops to define current/future state processes and technology solutions.
Govern change, recovery & resilience — change/CAB process, DR/BCP exercises.
Report across L0/L1/L2 KPI framework — cost, ROI, uptime, SLA compliance, action items.
Manage project scope, budget, schedule, quality and stakeholder communications.
Resolve technical/operational issues; escalate to EA, SRE or QA as needed.

What You Need
15+ years platform management: prioritization, scheduling, documentation, multi-tool experience.
Strong stakeholder management across business, vendors,



and technical teams.
Excellent workshop/meeting facilitation; strong analytical and problem-solving skills.
Knowledge of Agile & Waterfall frameworks; solid technical/requirements background.
Desirable: Real Estate domain experience; customer service applications.
GDPR/data privacy awareness; excellent written, verbal and presentation skills (English).
Working knowledge of RACI-based operating models, tollgate governance, and KPI reporting.
Performance Objectives
Become subject matter expert on JLL Business Process Management and assigned applications.
Deliver phased rollout of the JBS Operating Model — validate RTB, extend delivery governance, support full RACI enforcement toward steady state.
Key Skills
Full software development lifecycle: design, configuration, testing, debugging, support.
Agile/Scrum delivery; prototyping and modernization of JLL technology platforms.
Advisory role on Enterprise Solutions, automation, and integrations.
Talent-building: sourcing, partnering with vendors, upskilling teams.
Establish reusable standards, patterns, and assets with the Automation CoE.
Apply capability scope appropriately by platform tier (1/2/3).

Employee Specification
Bachelor’s degree in computer science, IT or related field.
15+ years' experience with Configurable Products platforms (Everbridge, IBM Blueworks, Scan2CAD, WoodWing, RecoSoft, Efficient Elements, Epiplex).
Experience designing scalable business/system architecture.
Cloud and AI delivery experience; geo-distributed systems a plus.
Roadmap development: current state, future state, investment planning.
Self-starter, autonomous, strong multi-tasking in dynamic environments.




What You Can Expect From Us
An entrepreneurial, inclusive culture where we succeed together — across the desk and around the globe. A Total Rewards program supporting your career, recognition, well-being, benefits and pay. Join us to develop your strengths and build a fulfilling career. Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is key to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Senior Platform Lead (India)
🏢 JLL
📍 India