We are looking for an enthusiastic Client Success Manager to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.
A successful Client Success Manager must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company’s clientele.
Key responsibilities
- Respond to customer queries in a timely and accurate way, via phone or email.
- Identify customer needs and help customers use specific features.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Client Success Manager Representatives
Requirements
- High school diploma; B.Sc./B.A. is a plus.
- Proficient in English and Hindi languages.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Additional skills
- Excellent communication and presentation skills
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
Significant information
- No. of vacancies: 2
- Location: Noida, Uttar Pradesh
- Preferable Experience: Beginner
- CTC: 15,000-20,000 INR per month
📌 Client Success Manager (India)
🏢 Hack2Skill
📍 India
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