Job Description: We are looking for a Business Analyst who operates within a Builder-oriented delivery model, working closely with product, engineering, and client stakeholders to shape, design, and deliver scalable solutions. In this role, the BA acts as a solution collaborator, translating business needs into implementable product capabilities, partnering with developers and architects to iteratively refine requirements and ensure successful delivery.

Responsibilities: Key Roles and Responsibilities

- Solution Discovery & Design
- Collaborate with business stakeholders, developers, and architects to shape solution approaches for business problems .
- Translate business needs into clear product capabilities, workflows, and technical requirements .
- Participate in solution design discussions to ensure business requirements are technically feasible and scalable.
- Contribute to system design and business architecture discussions .
- Builder Collaboration
- Work closely with business stakeholders, builders and engineering teams to break down features into implementable user stories and tasks .
- Facilitate requirement discovery sessions, backlog grooming, and sprint planning .
- Clarify business rules, edge cases, and integration scenarios during development cycles.
- Product Development Support
- Support development and QA teams by validating requirements, acceptance criteria, and test scenarios .
- Ensure product capabilities align with customer experience and business objectives .
- Assist in the development of new client interfaces and integrations , while supporting maintenance and enhancements of existing systems.
- Requirements & Documentation
- Capture and maintain requirements in structured artifacts such as user stories,



workflows, and functional specifications .
- Ensure product documentation is organized, traceable, and accessible across teams .

Primary Interactions

- Onshore and Offshore Product Teams
- Platform Business Team and Technology Team
- Senior Leadership of EXL and Business
- Delivery and Support teams within EXL
- Internal & External Auditors/ISG/BCP personnel

Skills

Technical Skills

- AI‑First Business & Product Analysis
- Demonstrated ability to use AI tools (e.g., Copilot, GenAI assistants, analytics tools) to accelerate requirements analysis, user story creation, acceptance criteria, data insights, and stakeholder communication.
- Strong understanding of Property & Casualty Insurance domain and business workflows.
- Proven experience in IT Business Analysis and solution delivery with a strong outcome focus.
- Ability to define and continuously refine project scope, user stories, acceptance criteria , and success metrics in rapid‑moving environments.

- Agile, Delivery & Cross‑Functional Skills

- Experience working within Agile delivery frameworks (Scrum / Kanban).
- Hands‑on experience with JIRA for backlog grooming, sprint planning, and delivery tracking.
- Strong understanding of system integrations and APIs (XML / JSON) .
- Actively supports development, QA, UAT, and release cycles ,



with willingness to blur boundaries between BA, PO, QA, and light technical/development support to unblock teams and deliver faster.

- Data, Insights & Reporting

- Working knowledge of Microsoft SQL Server Management Studio .
- Ability to write queries and analyze data to validate requirements and generate business insights.
- Familiarity with Power BI dashboards and reporting (good to have).
- Uses AI to speed up analysis, identify patterns, and improve decision‑making.

Process Specific Skills

- Strong understanding of Agile and Waterfall delivery methodologies , with a clear preference for iterative, value‑driven delivery.
- Comfortable operating in environments with changing requirements, overlapping roles, and tight delivery timelines .
- Insurance domain knowledge (P&C;) preferred

Soft Skills

- Strong analytical and problem‑solving abilities with comfort handling ambiguity.
- Excellent communication and stakeholder management skills across business and engineering teams.
- Ability to facilitate cross‑functional collaboration and drive alignment across BA, PO, QA, and Dev roles.
- Strong organizational and time management skills; able to manage multiple initiatives in parallel.
- Demonstrated ownership mindset , accountability, and leadership at initiative or program level.
- Growth mindset with openness to learning, experimentation, and AI‑driven ways of working .

Qualifications: Education Requirements

- B.Tech/ BCA/ M.Tech/ MCA/ MBA
- Certification in Insurance or IT Business Analysis Preferred

Work Experience Requirements

- 6 to 9 years overall experience
- At least 4 years as Business Analyst working with Development Team

📌 Business Analyst (IC) (India)
🏢 EXL Service
📍 India