Telecom Order Management Support Engineer

The Telecom Order Management Support Engineer will be responsible for managing the complete lifecycle of telecom customer orders from order receipt through successful activation. The role involves validating customer orders, monitoring provisioning milestones, resolving order fallouts, coordinating with multiple internal and external stakeholders, and ensuring SLA compliance while delivering an excellent customer experience.

Key Responsibilities

Order Management

Manage end-to-end telecom service orders.
Validate customer order information before provisioning.
Monitor order progress across various systems.
Ensure timely completion of customer orders.
Track provisioning milestones.
Perform order status updates.

Order Fallout Management

Investigate failed telecom orders.
Identify root cause of provisioning failures.
Correct order data.
Re-submit failed orders.
Coordinate with engineering, provisioning and vendor teams.
Escalate aged or critical orders.

Customer Support

Provide order status updates.
Coordinate installation appointments.
Handle customer escalations.
Maintain professional communication with customers.

Operational Activities

Monitor SLA compliance.
Maintain daily productivity targets.
Prepare operational reports.
Update ticketing systems.




Participate in operational review meetings.

Required Skills Telecom Skills

Telecom Order Management
Telecom Provisioning
Order Lifecycle Management
Order Validation
Order Fallout Analysis
Customer Order Management
Service Activation Process Systems Knowledge (Preferred)

CRM Applications
Order Management Systems ServiceNow ,Salesforce, Pro.visioning Systems , Ticketing Tools

Technical Knowledge
Broadband Services Fiber Services,Ethernet Services ,Voice Services Telecom Service Provisioning

Qualification
Bachelor's Degree Diploma holders with relevant telecom experience may also be considered.

Experience
1-3 years in Telecom Operations.
Experience in US Telecom preferred.

Soft Skills
Excellent written communication.
Good verbal communication.
Robust analytical thinking.

Shift Requirements
Flexible to work permanent in UK/US shift hours.
Willingness to work weekends based on business needs.
Ready to support critical business escalations.

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: Hybrid remote in Pune, Maharashtra (Pune, Pune District)

📌 Telecom Order Management Support Engineer (India)
🏢 NewRocket Private
📍 India