Shiprocket is looking for a dynamic manager – National KAM with 8 years to 10 years of experience, Team to drive client retention, shipment growth, and revenue expansion across key accounts. This role involves managing and nurturing client relationships, leading a team of Key Account Managers, and ensuring delivery of growth targets. The role requires robust collaboration with cross-functional teams including operations, finance, product, and tech to ensure seamless service and client satisfaction.
Duties and Responsibilities:
- Drive client retention, and satisfaction for national accounts.
- Lead shipment volume growth and revenue expansion from existing clients.
- Build and manage strong relationships with key stakeholders and decision-makers.
- Manage and mentor a high-performing team of Key Account Managers.
- Collaborate with cross-functional teams to resolve issues, drive operational excellence, and deliver tailored solutions.
Skills required:
- 8 years to 10+ years in KAM/Client Success roles with 3-4 years in team management.
- Proven track record in client retention, revenue, and shipment growth.
- Strong leadership, relationship management, and problem-solving skills.
- Experience in logistics, SaaS, e-commerce, or tech-driven industries preferred.
📌 Manager – Enterprise KAM (India)
🏢 Omuni - A Division of Arvind Internet
📍 India
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