- Lead workshops / discovery sessions with stakeholders (business, operations, IT) to understand current-state processes, define future-state vision, uncover requirements, constraints, and opportunities.
- Design end-to-end ServiceNow solutions and technical architectures that align with organizations strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience.
- Define roadmap(s) and solution intent / blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration vs custom development.
- Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization.
- Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error handling, monitoring.




- Establish / enforce architecture governance: review designs from development teams/partners, perform code review, ensure technical debt is tracked and managed, monitor instance health.
- Mentor and lead junior architects, developers, administrators; elevate team capabilities.
- Work with enterprise architects / platform owners to define platform strategy: instance strategy, setting strategy, upgrade/migration plans.
- Support presales / proposal efforts by scoping, estimating, and designing reference architectures.
- Participate in operational considerations: performance tuning, capacity planning, availability, disaster recovery, security compliance.
- Stay up to date with new ServiceNow features, modules, trends (e.g., AI/ML, data fabric, Now Assist), assess applicability, and recommend adoption where relevant

📌 Service Now Architect (Contract) (India)
🏢 Saaki Argus And Averil Consulting
📍 India