We are hiring a *CRM Executive* for a leading organization based in Thane. This prospect is ideal for candidates with *2–4 years of experience* who are passionate about customer relationship management and delivering exceptional customer service.

Location:* Wagle Estate, Thane (West)

CTC:* ₹2.8–3 LPA

Working Hours:* 10:00 AM – 7:00 PM (IST)

Working Days:* Monday to Saturday (Sunday Off)

Key Responsibilities

* Build and maintain strong relationships with existing and new clients to enhance customer satisfaction and business growth.

* Manage day-to-day customer relationship activities and ensure high-quality customer support.

* Handle customer feedback and complaints while coordinating with internal teams for timely resolution.

* Ensure all customer service issues are resolved within defined turnaround times (TAT).

* Support daily CRM operations to improve efficiency and customer experience.

* Coordinate with Sales, Production,



Accounts, and other departments to address customer queries and provide timely updates.

* Assist with post-sales follow-ups and onboarding activities to ensure a seamless customer experience.

Preferred Candidate Profile

* Bachelor's degree (mandatory).

* *Fluency in Malayalam, Hindi, and English is mandatory.*

* 2–4 years of experience working with CRM software.

* Strong verbal and written communication skills.

* Excellent interpersonal, coordination, and problem-solving abilities.

* Knowledge of additional languages will be an added advantage.

Pay: Up to ₹300,000.00 per year

Application Question(s):

- Kindly share below details:

Experience
CCTC
ECTC
Notice Period
Current Location/Area

Work Location: In person

📌 CRM Executive (India)
🏢 Quest Business Solution
📍 India