Assistant Manager – KYC Operations

Role Summary

The Assistant Manager will lead a team of KYC analysts responsible for customer due diligence, onboarding reviews, periodic reviews, and regulatory compliance. The role focuses on maintaining quality, productivity, and adherence to AML/KYC regulations.

Key Responsibilities

- Manage and supervise KYC analysts and senior analysts.
- Review and approve customer onboarding and KYC documentation.
- Ensure compliance with AML, CDD, EDD, sanctions, and regulatory requirements.
- Monitor productivity, quality, and SLA performance.
- Conduct quality reviews and identify process improvement opportunities.
- Handle escalations related to customer onboarding and periodic reviews.
- Prepare MIS reports and management dashboards.
- Coordinate with Compliance, Risk, Operations, and Audit teams.
- Train, coach, and develop team members.
- Support internal and external audits.

Required Skills





- Robust knowledge of KYC, AML, CDD, EDD, sanctions screening, and regulatory requirements.
- Experience with banking, financial services, fintech, or BPO operations.
- Team management and stakeholder management skills.
- Analytical and decision-making abilities.
- Proficiency in Excel and reporting tools.

Preferred Experience

- 4 – 6+ years of KYC/AML experience.
- 1–3 years of people management experience.

Pay: ₹30,000.00 - ₹50,000.00 per month

Ability to commute/relocate:

- Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Banking: 2 years (Required)

Shift availability:

- Night Shift (Required)
- Overnight Shift (Required)

Work Location: In person

📌 Assistant Manager - KYC Analyst / Dispute Analyst (India)
🏢 EXL Service
📍 India