Make an impact with NTT DATA
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Your day at NTT DATA
The Senior Associate Telecommunications Specialist is a developing subject matter expert, responsible for ensuring that all invoices are processed through First Level Approval (FLA) processes within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs).

This role ensures that all invoice validations are performed, and all exceptions are researched and resolved for high profiled clients and is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments.

Key responsibilities:
- Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process,



client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls.
- Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
- Keeps management updated of potential invoice processing issues.
- Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health.
- Assists with client or vendor escalations.
- Identifies any IT related issues and communicate them effectively via logging an ITSM ticket.
- Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management.
- Performs standard invoice validation checks, documenting and resolving exceptio

📌 Associate Telecommunications Operations Specialist (Bengaluru)
🏢 NTT
📍 Bengaluru