- Managing all Mac devices with latest macOS & Security
update
- Working on Azure AD for ID Creation & Security Group
Maintain.
- Providing technical support of both Hardware and software for
Apple products.
- Enrolling devices on JAMF manual Enrolment & Zero Touch
Enrolment.
- Mac JAMF console management machine and user permission.
- JAMF Inventory Maintenance & update the inventory depends
upon user machine.
- Responsible for all Mac devices running in compliance as per
company security policy.
- Diagnosis issues related to device enrolment, application
access and resolution.
- Test the Beta Version MacOS with client related applications.
- Attend meetings with the Operation Team to identify
continuous improvement opportunities and enhance the delivery of IT services to
users.
- Co-ordination with Client and Operations teams during New
Application release.
- Ability and desire to conduct research and resolve tickets
from the end user community for MAC device issues.
- Used Remedy program to
track ticket progress and enter updates to have ongoing record of case




activity till resolution is reached and ticket closed.

Requirements
- Provide excellent technical support and assistance to
customers using Apple products.
- Respond to customer inquiries and resolve technical issues
through phone, email, or chat support channels.
- Diagnose and troubleshoot software and hardware problems
related to Apple devices, such as iPhones, iPads, and Mac computers.
- Guide customers through step-by-step solutions in a explicit
and concise manner.
- Document and track customer interactions and resolutions
in a ticketing system or CRM software.
- Collaborate with internal teams to escalate and resolve
complex technical issues.
- Stay up to date with the latest Apple product releases,
updates, and troubleshooting techniques.
- Continuously improve technical knowledge and customer
service skills through training and self-learning.

Qualifications:
- High school diploma or equivalent; rele

📌 Mac Support Engineer (Ahmedabad)
🏢 Ridham Enterprise
📍 Ahmedabad