Seeking a proactive and data-driven Client Growth Manager β Farming to drive revenue growth through upsell and cross-sell within the existing customer base. Requires strong commercial acumen, SaaS farming experience, and a consultative approach to maximize customer value and meet expansion targets.
Key Responsibilities
Farming Strategy & Execution
- Manage the complete farming lifecycle: account planning, chance identification, solution scoping, and closure.
- Partner with Customer Success and Delivery teams for account growth plans.
- Collaborate with Product and Pre-Sales to craft proposals aligned with customer needs and maturity.
Upsell & Cross-sell
- Identify upsell and cross-sell opportunities via data analysis and client engagement.
- Promote adoption of relevant modules/features matching customer pain points.
- Conduct QBRs, roadmap alignment, and value realization sessions to expand footprint.
Client Relationship & Stakeholder Management
- Build strong relationships with CxOs and functional heads.
- Act as a strategic advisor for long-term digital transformation initiatives.
Revenue & Metrics Accountability
- Achieve expansion revenue targets (recurring and one-time).
- Monitor farming pipeline, deal velocity, win rates, and forecasts.
- Maintain CRM hygiene and accurate deal records.
Cross-functional Collaboration
- Work with Product, Customer Success, and Marketing for GTM collateral and expansion use cases.
- Share customer feedback and competitive insights for strategy refinement.
Key Requirements
- 7β10 years in account farming, upsell/cross-sell, or customer growth in SaaS/tech.
- Proven revenue target achievement in farming roles.
- Strong knowledge of SaaS models, value selling, and lifecycle management.
- ERP/Supply Chain/MarTech/CRM/HRTech experience preferred.
- Excellent interpersonal, negotiation, and presentation skills.
- Analytical skills with Sales