- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Following up on inquiries and ensuring timely response
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
- Providing professional customer support and resolving queries related to Trips, Fare, Process, Payments
- Ensuring a positive and professional approach in all interactions.
- Build and nurture solid, collaborative relationships with new and existing customers
- Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.

Requirements
Communication Skills: Excellent verbal and written communication skills

Qualification:



12th pass / Graduate (preferred).

Experience: Minimum 1 Year (Freshers can also apply)
- Full Time Role - Day Shift Only
- Work From Office: Baner, Pune
- Multiple Shifts to choose from.

Benefits
- Growth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development.
- Competitive Compensation: Receive salary in line with industry standards.
- Career Advancement: Opportunities for upward mobility and career progression within the organization.
- Work-Life Balance: Enjoy a structured shift system with a Flexible weekly off.

📌 Customer Support Executive (Pune)
🏢 OneWay.Cab
📍 Pune