Description
Job Description: Product Owner / Product Manager (AI Solutions)Location: Delhi NCRLevel: ManagerAbout EXL ServiceEXL Service is a global leader in analytics, digital operations, and AI-driven business transformation. We are accelerating our AI-first strategy with solutions like MiAI Call Simulator, AI Trainer, Upskill.AI, and Transition AI Toolkit that drive measurable business impact across Insurance, Healthcare, Banking, and Retail industries.We are seeking Manager-level Product Owners / Product Managers with robust foundations in AI tools and enterprise SaaS to drive product innovation, adoption, and client success.Key ResponsibilitiesProduct Ownership & StrategyOwn end-to-end product lifecycle: vision, roadmap, backlog, and release planning.Partner with business stakeholders to translate enterprise needs into AI-enabled product capabilities.Define product OKRs and success metrics aligned with EXL’s strategic initiatives.AI-Enabled Product DeliveryTranslate functional requirements into user stories/epics with AI-centric features (e.g., GenAI, Agentic AI,



Process Mining).Ensure seamless integration with ITSM, CRM, and enterprise systems (ServiceNow, Salesforce, Jira, etc.).Work with engineering, design, and data science teams to deliver AI-first solutions with measurable ROI.Stakeholder ManagementAct as the primary liaison between business operations, AI engineering teams, and client leadership.Drive adoption through demos, workshops, and continuous feedback loops with end-users.Collaborate with sales, solutioning, and consulting teams to embed AI into client delivery models.Governance & ComplianceEnsure products adhere to InfoSec, Data Privacy, and Compliance frameworks (e.g., PCI-DSS, HIPAA, GDPR).Establish governance models for AI deployment (e.g., human-in-the-loop validation, data bias checks, auditability).Required Skills & ExperienceCore Product Management6–10 years of experience in Product Management / Product Owner roles, with at least 2–3 yea

📌 240763-Manager (Noida)
🏢 EXL
📍 Noida