Location: Trichy (Working for Australian Client – ANZ Region)
Salary: ₹7 – ₹8 LPA
Department: Information Technology
Reporting To: Manager – Business Applications Integrations IT
Experience Required: 4+ Years
Working Hours: 40 Hours / Week
Position Purpose
To provide technical support, maintenance, and operational assistance for business-critical applications. The role focuses on ensuring high system availability, resolving incidents, supporting integrations, and assisting in application enhancements to improve business efficiency and performance.
Key Relationships
Internal:
- Lead – Applications Integration
- Application Owners
- System Support Administrators
- IT Teams
- Department Heads
External:
- IT Vendors & Service Providers
- Customers & Stakeholders
- Customs & Port Authorities
Core Responsibilities
1. Application Support & Maintenance
- Provide operational and technical support for business-critical applications
- Ensure high availability and performance of applications
- Monitor systems and perform routine maintenance
- Handle incidents, troubleshoot issues, and provide timely resolutions
- Provide after-hours support when required
2. Integration & Middleware Support
- Support Oracle Integration platforms (SOA/WLI/OSB)
- Work with Apache Tomcat servers and application deployments
- Handle Navis SN4, CAMCO Systems, and Oracle SQL Reporting
- Assist in troubleshooting integration and middleware-related issues
3. Compliance & System Monitoring
- Follow ITIL processes: Incident, Problem & Change Management
- Maintain logs, scripts, and system health checks
- Ensure compliance with IT policies and corporate standards
- Maintain and update technical documentation
4. Deployment & Release Management
- Assist in application deployments, upgrades, and patching
- Support configuration across production, testing, and DR environments
- Ensure smooth releases with minimal business disruption
- Coordinate release activities unde
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