As an Engagement Manager, you will be responsible for building robust
relationships with clients. Client retention and satisfaction while
growing new business opportunities with existing clients are
pre-requisites for the role. You will work with clients in understanding
the business problems and recommend optimum solutions. Engagement
manager will be responsible for client delivery on one or multiple
projects. This may include aspects such as project planning, delivery,
making recommendations, getting client buy-in on delivery and ensuring
closure of all work streams independently as per internal quality
standards and within the agreed timelines. In doing so, you will be
directly working with the client and practice partners. In addition, you
will be responsible for mentoring your team and will actively lead
internal organizational and business development initiatives. This role
requires you to travel to client locations (Saudi Arabia & UAE) on
need basis only. If travel is required, it can be up to 1-2 weeks/ month.
Expectations:
- Work closely with clients in identifying,
understanding, and
meeting their specific needs and pain points
- Nurtures working relationships with clients throughout the
project cycle
- Be a thought partner to the client outlining innovative
solutions and drive organizational change
- Interact/ address CXO-level audience and deliver impactful
presentations/ workshops
- Design and execute solutions tailored to client needs
- Lead multiple projects and solve high complexity client problems
- Deliver high-impact business proposals and generate new
business for the firm
- Manage performance and development of Associates working on
the project
- Be efficient in building and/ or guiding teams in creating
high quality deliverables
- Lead internal initiatives around organization development
- Ensures compliance with company policies and follows ethical standards
- Comfortable travelling and staying in Saudi Arabia and UAE up
to 1-2 weeks/month, i