What will be provided for the job?
- This is an On-Premise Job, which eliminates Field Work unless exclusively required.
- Company will provide IT Infrastructure and Service like Computer, Mobile and Internet and sophisticated systems to help you to execute your tasks.
- Working hours are 1 O AM to 07 PM with Sundays as Holidays [paid sunday]
- The company will provide basic refreshments and a pantry for employees

What are you expected to do?
- Receive phone calls of prospects and existing customers and communicate product
related information.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell product when they arise.
- Follow up with potential customers in a timely manner if necessary.
- Manage online channels chats and query.
- Document all call information in the CRM according to standard operating procedures.
- Meet personal/team qualitative and quantitative targets.
- Possess strong knowledge of priyaodisha products to identify customer needs when qualifying them.




- Demonstrate an aptitude for sales, be able to suggest additional products to increase customer satisfaction and revenue.
- Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport.
- Communicate Effectively And Professionally In All Forms Of Communication With Internal And External Customers.
- Maintain regular attendance and punctuality.
- Update social media channels with offers and promos as needed.

Requirements
- Bachelor's degree or Diploma Marketing, Communication, or related field.
- 0-2 years of experience in customer support and/or social media management.
- Excellent written and verbal communication skills in English and Hindi.
- Solid problem-solving and customer service skills.
- Knowledge of social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.
- Familiarity with e-commerce and digital marketing strategies.
- Abil

📌 Customer Support for E-Commerce (Pune)
🏢 Ongrid Design
📍 Pune