Job Description:

Overview: We seek a Customer Support Specialist with at least 1 year of experience and a functional understanding of Tally or other ERP. The ideal candidate will be soft-spoken, patient, and skilled in delivering exceptional customer service.

Responsibilities:
- Provide support and assistance to customers using.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Communicate clearly and professionally with customers via phone, email, and chat.
- Maintain detailed records of customer interactions and solutions provided.
- Collaborate with the technical team to escalate and resolve complex issues.

Qualifications:
- Minimum 1 year of experience in customer support.
- Good verbal and written communication skills.
- Ability to remain calm and patient while dealing with challenging customers.
- Basic understanding of accounting principles is a plus.

Advantages:
All saturday work from home

📌 Customer Support Specialist (Ahmedabad)
🏢 Mantras2Success
📍 Ahmedabad