Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Asset Management
Valuable to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities:
The person should have the below skills -

ServiceNow Development
Develop and customize ITAM applications within ServiceNow
Configure:
Hardware Asset Management (HAM)
Software Asset Management (SAM)
CMDB
Discovery
Service Catalog
Create workflows, Flow Designer automations, business rules, UI policies, client scripts,



and integrations
Build custom dashboards, reports, and KPIs
Technical Skills
Strong experience in ServiceNow development
Experience with:
ITAM
SAM Pro
HAM Pro
CMDB
Discovery
Integration Hub
JavaScript knowledge
REST/SOAP API integration experience
SQL/database understanding
Familiarity with Agile/Scrum methodology
ServiceNow Expertise
Business Rules
Script Includes
Flow Designer

Additional Information:

- The candidate should have minimum 3 years of experience in Asset Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 IT Service Management Representative (India)
🏢 Accenture
📍 India