Job description

Roles and Responsibilities

- The person will be the Point of Contact for forecasting and budget planning

- Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis

- Refines forecasting scenarios and generates final forecast

- Refines and capture data to be used as an input to the models

- Designs and develops forecasting scenarios

- Generate short term forecasts, incorporating business impacts

- Revise forecast based upon feedback

- Maintain process documentation and tweak as per requirement.

Desired Candidate Profile

- Good skill in Mathematical and Statistical modelling (R-studio, python)

- Hands on experience of forecasting for large and complex attributes

- Analytical and good understanding of contact centre metrics

- Strong business acumen

- Should be a good communicator and a collaborator

- Strong Communicator and decision maker

- Core forecasting experience 2+ years in BPO/Contact center environment.

- Should be versatile working in US shifts

📌 Forecasting Analyst/ Data Scientist (India)
🏢 Locus IT Services
📍 India