Req ID#: 412705

IN

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Job Description:
About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Function overview

The Data Center Services team manages global data center spaces and co-location cages housing corporate network, server and storage system assets needed to deliver services to Foundever’s customers.

Job Summary

Senior Data Center Engineers ensures global data centers are installed and operated in accordance with industry standards, optimized for productive utilization of resources, maintained for reliability, and at all times comply with applicable data protection and security requirements.

Primary responsibilities
Monitor data center performance, capacity, power, cooling, and environmental conditions
Maintains compliance with industry regulations regarding privacy and security issues
Collaborates with other departments to create a strategic plan for IT infrastructure growth or update existing plans as needed
Supports our supplier relationships and fully understand their engagement processes and work flow.
Extremely close management of Incidents,



Problem tickets and Change Controls in a complex data center environment to reduce risk and utilize safe times for repair and change
Works with engineers to design new data center facilities or modify existing ones to meet capacity needs
Optimizes the utilization of data center spaces
Reviews data center operations to identify potential areas of improvement or inefficiency in order to improve efficiency or reduce costs
Coordinates the creation of disaster recovery plans for critical systems and data in case of an emergency
May require after-hours support, on-call rotation, or weekend maintenance
Qualifications Skills and Experience required

Skills and experience

Essential

General understanding of power which includes load and capacity planning, redundancy and resilience (N, N+1, 2N), AC power concepts, and how power is measures (watts, kilowatts, kVA, etc)
Experience installing IT equipment in racks.
Certified in or having at least 5 years' experience with structured cabling standards.
Capable of consoling / logging into and managing IT and power equipment.
Experience working in vendor portals such as Equinix with knowledge of scheduling the installation of cross connects, power whips, and remote hands.
Experience working with multi-disciplinary teams




Experience coordinating project tasks and events with multiple teams and departments
Knowledgeable of capacity planning concepts
Knowledgeable of preventative maintenance concepts and practices
Experience with maintaining working relationships with vendors and service providers
Detail-oriented with excellent documentation and communication skills

Preferred

Industry data center standards
Critical awareness methods
Knowledge of and experience with facility electrical systems (ATS, UPS, electrical switching, electrical distribution systems)

Qualifications - Education

Bachelor’s degree in information technology, computer science, management or a related field or equivalent experience.

Our Offer
Competitive compensation package. (Salary range from $20000 to $30000 per annum TGP depending on experience and qualifications)
Some travel maybe required
Excellent learning and development opportunities (AI, technology, evolving BPO landscape).
Growth opportunities within an expanding team.
Location Remote working however candidates need to be based within an hour of Hyderabad or Gurugram

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📌 Senior Data Center Engineer (India)
🏢 Foundever
📍 India