Job Summary

The Branch Manager cum Operations Manager is responsible for
overseeing the overall operations, sales, and profitability of the branch. This
role involves ensuring smooth daily operations, achieving business targets,
developing and motivating the branch team, and ensuring compliance with company
policies and regulations.

Key Responsibilities

1. Branch Operations Management
- Oversee
all operational activities to ensure smooth functioning of the branch.
- Ensure
compliance with company policies, procedures, and legal regulations.
- Manage
the branch’s financial operations, including cash flow, reconciliations,
and budget adherence.
- Maintain
a high standard of service delivery to customers.
- Ensure
timely and accurate reporting of operational performance to senior
management.

2. Sales and Business Development
- Drive
sales and revenue growth for the branch by identifying and pursuing new
business opportunities.
- Develop
and execute strategies to achieve business targets.
- Build
and maintain relationships with key clients and stakeholders.
- Monitor




market trends and competitor activities to identify opportunities for
growth.

3. Team Leadership and Management
- Lead,
train, and motivate the branch team to ensure high performance and
productivity.
- Allocate
responsibilities and tasks to staff, ensuring clear communication of
expectations.
- Conduct
performance reviews and provide constructive feedback.
- Foster
a positive and cooperative work environment.

4. Customer Relationship Management
- Ensure
excellent customer service by addressing and resolving client inquiries
and complaints.
- Enhance
customer satisfaction by developing and implementing quality service
practices.
- Gather
customer feedback and use it to improve services and operations.

5. Risk and Compliance Management
- Identify
and mitigate risks related to branch operations.
- Ensure
the branch adheres to all legal, regulatory, and company guidelines.
- Regularly
review and updat

📌 Senior Operation Manager (Jalandhar)
🏢 XLNC Exotic
📍 Jalandhar