RGP (Nasdaq:
RGP) is an award-winning global professional services firm with three decades
of experience helping the world’s top organizations navigate change and seize
opportunity. With three integrated offerings—On-Demand Talent, Consulting, and
Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve
today’s most pressing challenges on their terms, uniting strategy, execution,
and talent across digital transformation, data, cloud, and global scale. We are
one of ServiceNow’s largest and fastest growing Elite services partners in the
APAC region.

As
we continue to grow our technical team in India, we have an
opportunity for a Technical Success Consultant to join the organization. As a Technical Success
Consultant, you will be supporting projects deploying
ServiceNow based solutions for RGP clients
globally.

As part of the
broader project team, responsibilities will include liaising
directly with clients to identify and document their
requirements and the configuration and development of software
to meet those requirements.

Must-have
Skillsets
- More than 4




years of working experience in production
support or managed services.
- Well versed
with ITIL processes and ServiceNow ITSM
application.
- Good debugging
skills.
- Proactive
communication skills.

Key
Responsibilities
- Must have strong
knowledge on ServiceNow fundamentals, configuration &
scripting.
- Robust
experience and understanding of ITIL and ITSM, E.g.,
Incident vs Request and Request vs
Change
- Must be
strong in client interactions for
debugging the issues and suggesting
solutions.
- Must work on
the enhancements as per the client
requirements.
- Work on
assigned activity/task with other team
members in the project and own a distinct
aspect of the project
- Take charge of
finding information sources, gathering, and interpreting
problem statement, execute analysis and present findings
to team members and stakeholders
- Work
collaboratively with the team & project manager to
deli

📌 ServiceNow Technical Success Consultant (India)
🏢 RGP
📍 India