- Ensure that customers receive the
correct products and services promptly and accurately.
- Act as the primary communication
link between key customers and internal teams, ensuring seamless information
flow.
- Address and resolve customer issues and complaints
promptly to maintain trust and satisfaction. Play a crucial role in generating
new sales opportunities and converting them into long-term, profitable
relationships.
- Prepare and present regular
reports on progress and forecasts to both internal and external stakeholders,
utilizing key account metrics.
- Monitor and evaluate the
performance of the sales team, providing feedback, coaching, and support as
needed.
- Utilize Customer Relationship
Management (CRM) systems to manage customer interactions, track sales
activities, and analyse sales data.
- Proficiency in negotiation and closing deals.
Requirements
- Ability to understand customer
requirements and compare various software
- Ability to drive the team with targets to
achieve.
- Vision Towards Quality in
solution.
- Excellent
communication and Negotiation skills
- Skill in identifying and
comprehending customer experience issues.
- Skills such as ERP,CRM, Power BI, Sales Funnel
Management/Pipeline management, cross selling, upselling.
- Robust Leadership and Account Management skills.