• Positive Communication in written and verbal
• They need to connect with external merchants
• Quality of resolution
• Runbook to be followed
• Supporting merchants with API integration
• Testing those interfaces through postman tools
• Post API integration – Troubleshooting based on the issue; like configuration changes and validate
• Work experience in Jira & Bugzilla
• Salesforce CRM – ticket assigned
• Web testing
• API & DB testing
• JSON
• Java Script notification
• UI testing (10%)
• Shifts – rotational shifts (3 shifts each day); Night shift*
• WFO – Hyderabad;
📌 OPS 2 Technical Support (Hyderabad)
🏢 Indium
📍 Hyderabad
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