We are looking for a Portfolio Resolution Manager who will be responsible for monthly collection target, drive collection through agency, handling critical & high value cases individually and provide resolution
to FOS/Agency queries. They will also be responsible for various MIS pertaining to their designated areas.
Responsibilities:
- Collection of monthly collection targets
- Empanelment of agency and their management.
- Preparing Individual MIS for daily receivables and reporting the same to ARM
- Mentoring Collection Agents / DRAs
- Liasioning with police authorities and local corporates.
- Consistently and effectively follow up with agencies & negotiating with the customers, in specific cases.
Education, Experience & Skillset
- Graduate
- 4+ years of experience in retail collection operations management in banking & ARC environment and should have produced tangible results in collection.
- Must have handled a large team of FOS 8-10+
- Good knowledge & contacts on processes involved towards repossession of used assets.
- Experienced in environment preferring high level of service standards, implementing operational policies and delivering seamless credit processes, compliance with set guidelines.
- Basic MS Office (Excel, PowerPoint, Word)
- CMS Management & Trails updating
Others
- Should have good listening Skills, along with the ability to communicate clearly, professionally, and empathically
- Should be organized and have attention to details, to be able to handle multiple tasks & follow up
- Should be a problem solver, with an ability to negotiate with Customers
- Should have a strong bias for action & affirmative in nature.
About IARC
- International Asset Reconstruction Company (IARC) is a pioneer in the field of distressed debt resolution and is one of the earliest ARCs (Asset Reconstruction Companies) in India. With its robust franchise
in distressed debt resolution, the company has established itself as one of t