Team Lead - Contact Centre (India)

Team Lead - Contact Centre (India)

02 Aug
|
Aditya Birla Group
|
India

02 Aug

Aditya Birla Group

India

Job Description- Manage a team of telecallers handling outbound lead calling campaigns.- Monitor daily performance, attendance, and productivity.- Conduct team huddles, briefings, and performance reviews.- Provide real-time guidance and support to improve conversions.- Ensure timely calling of allocated leads through dialer/CRM systems.- Drive conversion of leads into business (loan bookings, customer acquisition).- Monitor lead funnel (dial → connect → interested → conversion).- Optimize calling strategy to improve conversion ratios.

📌 Team Lead - Contact Centre (India)
🏢 Aditya Birla Group
📍 India

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