Job DescriptionJob PurposeOwn and execute the loyalty product and system roadmap by managing enhancements, integrations, and delivering a seamless member experience. Ensure loyalty platforms operate efficiently, securely, and in alignment with business priorities, supporting revenue growth, engagement, and operational excellence.Key ResponsibilitiesLoyalty Product & System Ownership- Maintain and execute product/system roadmap aligned to business objectives.- Prioritize backlog of loyalty capabilities to deliver high‑value opportunities.- Act as SME across technical and non‑technical teams.Technology Integration & Configuration- Own loyalty product integrations across customer journey touchpoints.- Drive system enhancements through configuration, testing, and validation.- Ensure platform stability and resolve system issues with IT.Performance Monitoring & Reporting- Deliver operational reporting, reconciliation, and system output tracking.- Monitor platform reliability, analytics, and usability to support engagement.Stakeholder & Cross‑Functional Collaboration- Partner with Finance, Revenue, Ground Services, IT, and Customer Engagement.- Align business, technology,



and operations for consistent loyalty delivery.Vendor Management & Partnerships- Manage vendor ecosystems, roadmap discussions, SLA compliance, rebates/penalties.- Ensure contractual obligations are met with minimal operational impact.Governance, Security & Compliance- Ensure compliance with data privacy, digital security, and regulatory standards.- Conduct quarterly audits of user access rights; maintain SOPs and documentation.Continuous Improvement & Market Awareness- Conduct system checks and recommend improvements.- Stay updated on industry trends and best practices to enhance loyalty capabilities.Skills & Qualities Required- Solid project management and delivery capability- Technical acumen for IT/system enhancements- Ability to manage multiple priorities in dynamic environments- Effective communication and cross‑functional collaborationEducation & Experience- Bachelor's degree in Computer Science, IT, Business, or related field (Master's preferred)- 5–8 years experience in system configuration, ideally within loyalty program operations- Experience with CRM, loyalty platforms, and customer data management- Aviation sector exposure is an advantage

📌 Manager - Loyalty Product Systems (Haryana)
🏢 Air Inda
📍 Haryana