Service Delivery Manager Key Responsibilities Azure Gen AI Service Ownership: Own the end-to-end delivery of Azure AI/ML-driven workflows, ensuring reliability, security, and scalability. Performance & SLA Management: Monitor key performance indicators (KPIs) and service level agreements (SLAs), driving continuous improvement in service quality. Client Relationship Management: Act as the primary point of contact for stakeholders, providing regular updates, addressing concerns, and managing expectations. Operational Excellence & Optimization: Implement best practices for Azure infrastructure (IAAS, PAAS, Serverless) and cost optimization, ensuring AI workloads are cost-effective. Incident & Problem Management: Lead Major Incident Management (P1/P0) for cloud services, driving Root Cause Analysis (RCA) and corrective action plans. Team Leadership: Manage cross-functional teams, including AI/ML engineers, Data Scientists, and Support Engineers, providing guidance and fostering a productive work workplace. Governance & Compliance: Ensure all Azure Gen AI solutions align with security, compliance, and privacy regulations.



Strategic Planning: Collaborate with clients to identify new opportunities for AI adoption, building roadmaps and blueprints for future initiatives. Required Skills and Qualifications Technical Knowledge: Deep understanding of Microsoft Azure cloud services (Compute, Storage, Networking, Security) and Gen AI services (Azure OpenAI, Azure AI Search, Semantic Kernel). Experience: 7+ years of experience in Service Delivery, Cloud Operations (AWS/Azure), or Client Success roles. AI/ML Familiarity: Experience in managing AI/ML model deployment, monitoring, and operationalization (MLOps). Process Methodologies: Strong proficiency in ITIL service management (Incident, Problem, Change) and Agile/DevOps methodologies. Communication: Excellent interpersonal skills to bridge technical teams with business stakeholders. Certifications: Preferred certifications include Azure Solutions Architect, Azure Administrator, ITIL, or PMP/Scrum Master.

📌 Service Delivery Manager - SM Level (Chennai)
🏢 People First Consultants
📍 Chennai