JOB DESCRIPTION – BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS Location: Hyderabad CTC: Up to 10 LPA Positions Open: 1 Preferred Qualifications Bachelor’s degree in Engineering, Computer Science, Statistics, or a related field. 2–5 years of experience in BI, MIS, or reporting domains. Experience in BFSI / Banking / Call Centre analytics preferred. Department: Business Intelligence Unit (BIU) Function: Call Centre Analytics Employment Type: Full-Time Key Responsibilities Develop and automate daily, weekly, and monthly MIS reports for Call Centre operations. Create interactive dashboards and performance tracking reports. Perform data extraction, validation, cleansing, and transformation activities. Work with large datasets using Hadoop ecosystem tools. Support business teams with ad-hoc reports and analytical insights. Coordinate with stakeholders to understand reporting requirements and deliver solutions within timelines. Ensure accuracy, consistency,



and timely delivery of reports. Required Skills Hands-on experience in SAS Viya, Hue, Pentaho, Hadoop, Advanced Excel, and Python. Strong SQL and data analysis skills. Experience in report automation and dashboard development. Strong analytical and problem-solving abilities. Why Join the Organisation Opportunity to work in a fast-growing analytics-driven environment. Exposure to advanced data tools, automation, and BI platforms. Work closely with strategic business functions within the Call Centre ecosystem. Prospect to innovate, automate and drive performance through data insights. How to Apply Share your resume at: [email protected] For faster communication, you may also share your CV on WhatsApp at: (phone hidden) Regards Team HR Staffiaa Services

📌 BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS (Hyderabad)
🏢 STAFFIAA
📍 Hyderabad