JOB DESCRIPTION FOR System Engineer L1 Title: System Engineer L1 Open Positions: 1 Work Location: Ghodbunder Rd, Thane(W) Work Timings: General Shift Responsibilities: Understanding of Ticket process & SLAs-Incidents/service requests & FCR. Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of network related issues in coordination of core team / principle vendors. Providing technical support, including identifying problem incidents with their subsequent resolutions. Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners. Creating Profiles to users for customizing desktop settings. Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance. Planning and executing routine repairs and system upgrades.



Making use of helpdesk systems to prioritize work-load and updating queries and calls. Installed and configured various applications Software’s Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer. Identify & suggest possible improvements on processes & procedures Candidate Profile: Experience: 2-5 yrs. of relevant experience in Desktop Support. Qualification: Any Graduate/Post graduate Requirements: Good desktop & hardware troubleshooting knowledge. Good outlook & software installation knowledge. Default ports and outlook configuration knowledge. Valuable communication skills & confidence level. Problem solving skills and multitasking ability. Key Words: Desktop Support, Desktop Troubleshooting, Network Troubleshooting, Software Installation, Outlook Configuration, Technical Support.

📌 System Engineer (Thane)
🏢 geekayinfotech
📍 Thane