Position Summary We are seeking an experienced and results-driven Team Lead – Telemarketing to manage, coach,and motivate a team of telemarketers. The ideal candidate will be responsible for driving leadgeneration, improving conversion rates, ensuring high-quality customer interactions, and achievingteam performance targets. Key Responsibilities Team Management Lead, supervise, and motivate a team of telemarketing executives. Conduct regular team huddles, coaching sessions, and performance reviews. Monitor attendance, productivity, and adherence to schedules. Foster a positive and high-performance team culture. Performance & Sales Management Ensure achievement of daily, weekly, and monthly lead generation or sales targets. Track team KPIs and provide actionable feedback to improve performance. Analyze conversion metrics and identify opportunities for improvement. Develop and implement strategies to increase productivity and conversion rates. Quality & Process Excellence Monitor call quality and ensure compliance with company standards. Conduct call audits and provide coaching based on observations. Ensure accurate CRM updates and proper documentation of customer interactions. Identify process gaps and recommend improvements. Training & Development Onboard and train new telemarketing executives. Conduct refresher training sessions on communication skills, objection handling, and productknowledge. Mentor team members to improve performance and career growth.



Reporting & Stakeholder Management Prepare and share daily, weekly, and monthly performance reports. Collaborate with Operations, Sales, and Marketing teams to improve lead quality and campaigneffectiveness. Escalate operational issues and recommend solutions proactively. Required Qualifications Bachelor's degree in Business, Marketing, Communications, or a related field. 3–5 years of experience in Telemarketing, Inside Sales, Customer Service, or Call CenterOperations. Minimum 1–2 years of experience in a Team Lead or supervisory role. Robust leadership, coaching, and people management skills. Excellent verbal communication and interpersonal skills. Experience using CRM systems and reporting tools. Strong analytical and problem-solving abilities. Key Skills Team Leadership Telemarketing & Sales Techniques Coaching & Performance Management Objection Handling CRM Management Reporting & Analytics Customer Engagement Process Improvement Key Performance Indicators (KPIs) Team Conversion Rate Leads Generated Revenue/Sales Contribution Call Quality Scores Productivity Metrics (Calls, Talk Time, Follow-Ups) CRM Compliance Attendance & Team Engagement Customer Satisfaction Scores Preferred Experience Experience in Education, Training, EdTech, Healthcare, Financial Services, or BPO environments. Exposure to inbound and outbound telemarketing campaigns. Proven track record of consistently achieving team targets.

📌 Team Lead – Telemarketing (Ahmedabad)
🏢 Easebiz Fintech Solutions
📍 Ahmedabad