Job Description:

- Installation Trouble shooting Managing Endpoints
- Installation Trouble shooting Managing Physical Server VM cloud servers
- Installation Trouble shooting Managing Network devices Switches routers Firewalls
- Signature and patch updates in all Endpoints and servers in defined SLA
- Preparing Daily weekly monthly reports and scheduling meetings and explaining the reports to respective stakeholders
- Verbal written communications and co ordination with End users project team IT team Clients US Europe Australia
- Working knowledge with any of the well know Ticketing tools
- Fixing vulnerability in end points servers network devices
- Working on AMC renewal process for IT related assets
- Able to read and understand IT related requirement in SOW MSA and implementation
- Preparing Modificaition network diagram using Ms Visio
- Working with core network and server team in fixing issues
- Provding oncall support along with Client ISP Core IT team members for new implementation as well as fixing issues
- Willing to working in 24 5 24 7 environment
- WFO is mandatory
- Providing handover Co ordination with team members to ensure all IT related issues are addressing with in SLA
- Perparing RCA for any IT related incidents
- Taking end to End responsibility in the projects provided by IT team
- Planning leaves in advance without affecting production




- Prefered certification on Microsoft server technologies Cisco networking

Key Responsibilities:

- Should be experienced in day to day IT Infrastructure support including various Operating systems like Win10 MacOS Linux
- Should have strong knowledge in implementation administration of various servers server roles
- Administration of LAN infrastructure switches firewall routers
- Knowledge on Active Directory Services DHCP DNS
- Should be having understanding on ITIL framework IT reporting metrics MIS and create different reports as per the framework
- Manage the team of analysts who support end user s IT tickets and act as SME for them
- Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents
- Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests
- Thorough knowledge on different tools used for capacity management availability managements
- Experience in Asset management IT Supplier Management
- Should be versatile to work in different shift timings and coordinate with different teams across geographies
- Should be experienced in handling various IT audits ISO20K 27K etc

Preferred Skills:

TIG->Standard TIG

📌 Technology Specialist - IT Service, Support and Operations (India)
🏢 Infosys BPM
📍 India