Core Responsibilities

- Guest Services: Welcome guests, register and assign rooms, and provide a thorough overview of hotel amenities and local attractions.
- Reservations & Bookings: Manage room availability, process modifications or cancellations, and handle online and telephone booking inquiries.
- Billing & Payments: Process invoices, handle cash and credit card transactions, and securely balance the cash drawer.
- Communication: Answer phone calls, respond to emails, and relay messages efficiently across all hotel departments.
- Issue Resolution: Address guest complaints and requests promptly and professionally to ensure high customer satisfaction.
- Cross-Department Collaboration: Work closely with housekeeping, maintenance, and food & beverage teams to guarantee rooms are ready and guest needs are met. [1, 2, 3, 4, 5, 6, 7,



8]

Key Skills & Qualifications

- Customer Service: A warm, friendly, and patient demeanor with exceptional interpersonal and communication skills.
- Technical Proficiency: Experience with Property Management Systems (PMS) like Opera, as well as basic computer literacy and math skills.
- Multitasking & Organization: Ability to manage multiple tasks simultaneously in a fast-paced environment while maintaining an organized reception area. [1, 2, 3]

Pay: ₹8,616.90 - ₹22,016.42 per month

Advantages:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Front Office Supervisor (India)
🏢 YOLOTEL
📍 India