Job Details

Position - IT Executive

- Application Support Specialist is responsible for providing technical support to YOUBB Employees

- Talk / Response to staff through a series of actions, either email, chat , whatsapp , face-to-face or over the phone, to help operate systems , resolve issues , problem solving , surving data, request closure

- Set up new users accounts and profiles and deal with password issues

- Priorities and manage many open cases at one time

- Rapidly establish a good working relationship with internal staff and other professionals

- Ready to work in shifts, sometimes night shift as well ,Available on demand - unpredicted time to manage with un-planned downtime activities as well planned downtime activities

- Effective Communication skill

- There is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations

- The ability to learn quickly, flexibility and adaptability

- Responsible for tracking and resolving client queries within the required timeframe

- Identify, document and address unique or recurring customer problems





- Create any required supporting documents for the delivery of training for both internal and external stakeholders

Any other such responsibilities as may be determined by the Manager

Technical Knowledge

- Database : Oracle PL / SQL, MySQL, SQL Server , Postgress

- Scripting Language : Perl, PHP, Unix Shell scripts (ksh, csh, bash, sh and others) Python

- Programming Language : C, C++, Java, JavaScript

- Client side technologies like HTML, CSS, Javacript, Jquery

- Web server technologies like Apache Tomcat

Proficient with Development Tools like eclipse, git, jenkins Filezilla, FTP , SFTP , Seagate Report , Visual Studio, HeidiSQL etc

Others

- The ability to think logically

- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution i.e. problem solving skills

- The ability to work well in a team , A robust task closure focus

- A strong task closure focus

- Ready to work in shifts

Qualification :

B.E., B.TECH, MCA

Experience :

- Fresher or Minimum 1 Years

- Must be okay to work in shifts

Location :

Surat

📌 IT Executive (India)
🏢 You Broadband
📍 India